Shipping & Return Policy – EmbellishNP
Welcome to EmbellishNP! We value your satisfaction and strive to provide a smooth shopping experience. Please read our Shipping & Return Policy carefully before making a purchase.
Shipping Policy
Shipping Locations
We currently ship across Ghana.
International shipping is not available at this time.
Processing Time
Orders are processed within 5 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Standard delivery
Express delivery (if available)
Delivery times may vary based on your location and unforeseen circumstances such as weather conditions or courier delays.
Shipping Charges
Shipping fees are calculated at checkout based on your delivery location.
Free shipping may be available on orders.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your order on our website or through the courier’s website.
Return & Refund Policy
Eligibility for Returns
You may return an item within 7 days of delivery if:
The product is damaged or defective upon arrival.
The wrong item was shipped.
The product is unused, in its original packaging, and in resellable condition.
Non-Returnable Items
The following items cannot be returned:
Used or damaged products (unless received in that condition).
Customized or personalized items.
Clearance or final sale items.
Return Process
To initiate a return, contact us at mailto:info@embellishnp.com with:
Order number
Reason for return
Photos of the product (if damaged or incorrect)
We will review your request and provide return instructions.
Refund Policy
Approved refunds will be processed within 7-14 business days to your original payment method.
Shipping fees are non-refundable, except in cases of incorrect or defective products.
Exchange Policy
If you received a defective or incorrect item, we will offer a replacement at no extra cost.
Exchanges are subject to product availability.
Contact Us
For any shipping or return inquiries, please contact us at:
Email : info@embellishnp.com
Thank you for shopping with EmbellishNP!